Troubleshooting
Possible Cause and Remedy
Key 1 (preprogramming: "Das Erste")
Key INFO ("Das Erste ", FRi 1837)
Signal AND quality are both 0%
Set the dish vertical and point roughly south.
Move it a few millimetres left, wait about 3 seconds then move it
again. Repeat until a signal is found and Signal Quality is more
than 0%. When the signal reaches 60% the blank screen will be
Select a current programme from the pre-programmed list and
The power cable is disconnected?
There’s a short-circuit in the LNB cable or connectors?
The receiver is in Standby mode. Press the Standby button on
the receiver or the remote (try both)
The dish is not aligned on the correct satellite.
The TV is not in AV mode. Select the appropriate Scart input
with the TV remote control.
The dish is not aImed exactly on the satellite. Press the INFO key
to check the signal quality. Realign the dish. Check for obstruction
Try a replacement LNB. Try replacing cable. Look for sources of
interference such as a car radar detector nearby or a DECT
The dish is aligned on the wrong satellite.
Look for sources of interference such as a car radar detector
nearby, a DECT telephone or a light dimmer. Switch them off.
The batteries are used. Renew the batteries.
The remote control is wrongly aimed. Direct the remote control
towards the front panel of the Receiver and make sure that
nothing stands between remote control and Receiver.
Check for sources of interference such as a light dimmer.
Delete the channel then run a new automatic search.
If the problem remains, please contact your supplier.
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